Customer Support, private line, frame relay, hosted VOIP, colocation, long distance

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COMPANY OVERVIEW

Why Choose Threshold

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Voice

Data

Internet

Other

CURRENT CUSTOMERS

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Threshold Communications provides our valued customers 7 x 24 x 365 day-a-year support for all of the products and services we provide. Our clients demand, and we deliver, rapid resolution to trouble issues and greater ease of managing the entire communications solution.

Key Benefits:

Unmatched client support and service.
Simplified support for all of your locations requirements.
Consolidated billing - With Threshold, all data services come on the same bill. Talk about easy.

Links to:

Support Preparation:

Have the circuit ID labeled and also in a central location where all can see it.
Have the Carriers trouble reporting number & account number next to the circuit and in the central location.
Have the contact phone number for all site specific personnel updated and available for trouble shooting.
Know the location specific hours of operation in the event of needing a dispatch.

When a support issue occurs:

Have you verified that the equipment has power?
Have you rebooted the equipment and still are having the issue?
Call in a trouble ticket to Threshold Communications at 888-820-7833

Service Tip: Allow each site manager to enter the information at their own location, freeing up your IT staff.